Pit Zone FAQs

The Pit Zone is the NICA Registration System for Teams, Coaches and Riders.  Below are some Pit Zone Frequently Asked Questions.  If you do not find the answer to your question(s) here, email pitzonehelp@nationalmtb.org.  Please indicate your league, team and rider name in the email.

Click on the following for questions and answers:

Team Pit Zone Questions:

Coach Pit Zone Questions:

Rider Pit Zone Questions:


 
 

Team Pit Zone Questions

    • Q: How do I register a team?

A: The League Director must invite a Team to register.  Once an invite is sent the Team Director (the main point of contact for the team) will receive the invite email from the Pit Zone.  Click on the invite via the email and follow the registration process.  A team must complete registration and payment before the application for insurance can be processed (this process is automatic once registration and payment are received).  When a certificate of insurance has been issued, the team is clear to begin team practice.  Click here for more information on Team Training Limits. If you would like to register a team, reach out to the League Director.  Click here to go back to the top of the page.

  • Q: How do I know if a team is ready to practice (i.e. is fully insured)?

A: The team director will receive an email from the insurance company, confirming their insurance is processed.  At the same time, the Pit Zone will automatically update the Team’s registration status as complete.   Click here to go back to the top of the page.

  • Q: How do I change the Team Director?

A: This must be done by the League Director.  Contact them and ask them to make the change.  It is important that the contact for the Team Director is accurate as they are the main point of contact between the league and the team. Click here to go back to the top of the page.

  • Q: How do I come up with a Team Name, and why is this important?

To make clear in results what teams are composite teams and what teams are school based teams, it is important that team names follow the team name guidelines: Use your official school name completely written out (do not abbreviate), for example write out “New Vista High School.” Do not use words such as “Club, Team, MTB, or Racing.” Composite teams should use their local name plus the word “Composite,” for example “Grand Valley Composite.” These names show up in team result pages.  You can make changes to your team name under team properties when you login to the Pit Zone as a Team Director.   Click here to go back to the top of the page.

  • Q: How do I know if a team should be division I or division II?


According to the NICA Rule Book, Division I teams are teams of 12 or more riders.  Division II teams are teams with 11 or less riders.  For NorCal and Colorado League Divisions, Division I teams have 16 or more riders, and Division II teams have 15 or less riders.  It is important that a team’s division is accurate in the Pit Zone.  Email your League Director if you are uncertain about which division a team should be in.  You choose the team division under team properties.  Click here to go back to the top of the page.

Coaches’ Pit Zone Questions:

  • Q: Why do I have a Red Exclamation mark next to my name?

The Red Exclamation mark indicates that a coach is missing one of the requirements to confirm their coach license.  If you hover over the Red Exclamation mark, it will list what items are missing.  Waivers and background checks are now integrated into the registration process.  You will complete both (if required) during registration. To complete the online CDC concussion training just here.  Any other coaching questions, please email coachlicensing@nationalmtb.org.  Click here to go back to the top of the page.

  • Q: How do I delete riders that will no longer be racing on our team?


As a coach, you do not have the ability to delete riders but you can mark them “inactive”.  Click on the rider under your team, and click in the upper right hand corner “deactivate rider.”  We recommend deactivating riders that are no participating on the team.  If you need someone deleted from your roster, contact registration@nationalmtb.org.  Click here to go back to the top of the page.

Rider Pit Zone Questions:

  • Q: How do I register through the Pit Zone?


You should receive an invitation email from the Pit Zone, which occurs once your coach has added you to their team.  If you can not find this email or did not receive it, first check with your coach to make sure they invited you (show them the answer to “I invited a rider to the Pit Zone, but they can’t find their invitation link?” above under Coaches Pit Zone Questions).  Once you have clicked on the invitation link, follow the registration process, filling in all information.  Make sure to sign the electronic waivers at the end of the process and pay your league fee.  You will not be Practice Ready until your waivers and NICA and  league fees are paid. Click here to go back to the top of the page.

  • Q: I can’t remember my email/username to login?

To login to the Pit Zone you must use the email address your coach used to invite you to the Pit Zone.  Once you start the registration process, you can switch the login email if you’d like.  If you are a parent (or coach) and are trying to login for your son/daughter, you should now be able to login to the Family Dashboard with the parent (or coach) email address.  If you forgot your password, click on the forgot password link.  Click here to go back to the top of the page.

  • Q: I entered incorrect information (e.g. birthdate, medical information), how do I change this?

Login to your Family Dashboard and choose the profile you would like to edit.  You can edit rider and coach information from the Family Dashboard. If you are a fully registered returning rider, and do not have a parent account linked, then please contact registration@nationalmtb.org to make any changes to your profile. (remember to include your league, team, and rider name). Click here to go back to the top of the page.

  • Q: How do I know what category to choose?

Categories are based on a rider’s grade and last year’s results.  For first year leagues or for riders racing for their first year, categories are as follows:

Freshman = Freshman

Sophomore = Sophomore

Junior or Varsity = JV


A petition must be submitted if a rider would like to race in the Varsity Category. Click here for a link to the petition form.

For any rider racing who has raced at least one season with the league, their category is based on their grade and previous year’s results.  Each rider must check the Category Placement Table to see which category they should select.  Click here for the Category Placement Table.  Here you will also find information on Petitions and how Categories are selected. Click here to go back to the top of the page.

  • Q: My school or area does not have a team, how do I register?

If your school or area does not have a team (i.e. there are no high school teams or composite teams nearby that you can race with) you can race as an Independent Rider.  Contact your League Director to register as an Independent. Click here to go back to the top of the page.

  • Q: How do I know if I am “Practice Ready” and what does Practice Ready mean?

Practice Ready means you have 1. Completed your registration information in the Pit Zone. 2. Paid your NICA and league fee. 3. Signed your electronic waivers.  You know you are Practice Ready if when you login to the Pit Zone you don’t see any messages about waivers or paying your NICA and/or league fee.  You will also see under your “Rider Information” on the left hand side a note: Practice Ready: YES. Click here to go back to the top of the page.

  • Q: I think I have been double charged, what should I do?

Check with your bank statements.  If you can identify the additional charge, please send this documentation and comments to pitzonehelp@nationalmtb.org (remember to indicate to your league, team, and name). Click here to go back to the top of the page.

  • Q: When does online registration end?

It depends on the League, but generally the Sunday at Midnight before the Race Weekend – seven days before the next race. Click here to go back to the top of the page.

  • Q: How do I set up a family dashboard?

Pit Zone now allows a parent to use a single login to manage multiple rider and coach registrations/profiles. A new rider’s season registration must now be done by a parent.
A coach will invite riders to their teams using the parent email address. Once the parent receives the email invite they can login and complete the registration process for each child who has been invited to join a team. Click here to go back to the top of the page.

  • Q: What if I have children on different teams?

No problem. Coaches will be able to invite any rider using a parent email address. Once you login to the Family Dashboard you will be able to manage profiles and registrations for any children and coaches, even if they race on different teams. Click here to go back to the top of the page.

  • Q: What if my rider has an existing Pit Zone login?

Login to the existing account using the email address and password you had previously set up. You will see a yellow box with a link to setup a parent login. Click the link and choose which parent will be completing and paying for season registration. That parent will receive an email invite. Open the link in the email and follow the steps to complete registration. Going forward you will use the parent email and password to login to the Family Dashboard and manage the rider profile. Click here to go back to the top of the page.

  • Q: My Rider/coach accounts are now all combined. What if I only want to pay for a single registration?

Login to your Family Dashboard and select the rider or coach whose registration and payment you want to complete. At the end of the registration process for the rider or coach the Pit Zone will automatically prompt you to complete registration for any other riders or coaches you have linked to your Family Dashboard. If you do not wish to complete registration and payment for the other family members at this time, simply click your Home button at the top of the screen. This will take you back to the Family Dashboard. From the Family Dashboard you can click on the link to complete payment for the single registration without having to complete registration for any other family members first. Click here to go back to the top of the page.